Originally Posted by
nicolas75
As I am getting older (nearly 35...), I must say that I do not care anymore to get some welcome gifts or even big suites (but I really appreciate the early check in at 8 am).
The suites are the main factor for me for staying at IC's.
Originally Posted by
nicolas75
I must even say that each time I had to stay in HI and CP, welcome and service were generally much better than in IC (certainly because these hotels are generally quite smaller and have time to take care of their customers).
Most of the HI's and CP's are tired and should be tore down. I totally disagree with you that you would get better service at them than IC's or you haven't stayed at better IC's/
Originally Posted by
nicolas75
IC is a brand which wants to be positioned on the luxury segment, but which mostly fails in doing so. Because a luxury hotel is not only square meters and pool, but true attention towards customers. And for that, you needs numerous and happy staff.
I wouldn't categorize IC's at Luxury hotels but rather business hotels. They really cannot and probably shouldn't compete with truly Luxury hotels.