What a terrible experience. A place to stay away from...
Gansevoort, btw, is Virtuoso. The V rates are >$100 less than the published rates.
Virtuoso guests receive:- Upgrade on arrival, subject to availability
- Daily continental breakfast in the restaurant
- A bottle of wine and chocolates with a welcome note from agency on arrival
- 12 Noon early check-in, subject to availability
- 4 PM late check-out, subject to availability