Still--and I apparently have to repeat this YET again--the FA was acting in a professional capacity, representing both him/herself and the airline, and should have been fully trained on how to handle irate customers. "Customer" is the key word here. Pax have every right to get angry at the crap that the commercial air industry (TSA, airlines, airports, etc.) subject us to just to get from A to B (or, in the case of MR folks, A to B to C to D to F to B to C to F to A). The airline employees need to FULLY understand the concept that the pax are f'ing sick and tired of the crap hand we get dealt on a regular basis.

With all the comments berating the OP (and I think I was more than fair in my first post about this), I find it more and more difficult to accept that the FA felt he/she had no other choice. I work in IT, and I can't stand the idiocy of the average user because they cause 60% of the problems that we have to resolve. But it doesn't mean we berate them, or call the authorities. It's a part of the business, and part of the profession we chose. If the FA has problems dealing with the reactions from understandably frustrated and pissed off pax in todays air travel climate, then it's high time he/she found a new profession.

If it means that ticket prices increase to allow the airlines to expand their gates and reduce the frequent delays, fine. But give us, as the paying customers, more than just the sh!t we've had to endure recently.