Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 18,110
Wow - I almost had to check again to make sure I was in the right place. Isn't this the Travel Security forum where we generally take a dim view of unwarranted LEO activity (and obnoxious airline personnel who provoke LEOs through misuse of "security" card to threaten customers)?
I am surprised at how few people sympathize with OP. It is not acceptable to keep a plane waiting for an hour after landing. Yes, I know it happens ALL THE TIME, but that does not mean it is acceptable. In all cases it is completely due to the airline's incompetence in not having enough gates. If weather or other problems create a snafu, they need to put protocols in place to move the other planes away from the gates and permit arriving planes to disembark. Or buy extra gates. Or set up a procedure whereby they can borrow gates from other carriers. So yes, the airline is always 100% at fault for creating the situation and the passenger was well within his rights to complain.
As for use of profanity, are we living in the 1950s or the 21st Century? These words are used every day on television, radio and the internet with impunity, and much more often in real life. While I agree that use of profanity is usually counterproductive, particularly when directed at someone who you want to assist you, it certainly is not criminal. I have yet to see an actual reference to the purported Virginia statute, but I doubt it would hold up to constitutional muster if challenged by the ACLU and others, who no doubt will be salivating when OP contacts them.
Summoning of LEOs in response to this situation is pure harassment caused by the airline personnel, who were never threatened with any type of harm. Not only is it an abuse to summon the LEOs but it is counterproductive as it distracts them from doing their real job. However, it sounds like the LEOs realized this and simply diffused the situation in a manner they deemed appropriate.
To the OP - you have my deepest sympathies, and I hope you pursue this matter, at least filing a complaint with the airline and perhaps contacting the ACLU. You do not have to muzzle yourself simply because the airlines front line customer service rep doesn't want to hear what you have to say.