Old Sep 11, 07, 8:29 am
  #3  
pbz
 
Join Date: Nov 2005
Programs: AA Gold
Posts: 376
Originally Posted by humanoid94 View Post
That was definitely handed poorly, but sometimes I think NW people's run ins with KLM staff mainly reflect cultural differences. The Dutch are a very straightforward and no-nonsense people. Their, for lack of a term, "abruptness" can often be intrepreted by americans as "rudeness", whereas I think they are just giving the service (Quick and efficent, if "cold")that the dutch appreciate.
Unless the rules in Amsterdam are different on soliciting volunteers, then, the agent lied. This is not a matter of providing nice vs. rude service, or quick and efficient vs. friendly. This is a matter of lying to the customer.
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