Originally Posted by
bocastephen
One of the reasons I don't fly UA (old, ratty planes and TED aside), is this over-the-top sense of entitlement the employees have, and how many of them treat paying customers - from the RCC dragon matrons, to the snarky counter and gate staff down to some of the senior flight attendants who could make the Wicked Witch of the West cry. UA and it's employees are there to service the customers - why so many of them don't see this is a mystery.
I gotta admit, MD-80s aside, this is one group of reasons most of my airline travel budget goes to AA and DL.
I rarely see stories like this one in either of those two forums. Do a search on 'downgraded' in the UA forum and it's...
Whether it's pax being downgraded, or mainline being downgraded to TED, it's
