Thank you, Viajero and Gardyloo.

I'm glad to hear that the IB seat is comfortable; 17 inch width and 34 in pitch didn't sound that great to me when I read it on the IB web site. Do you know where I can find out what kind of plane they use on the JNB-MAD flight, and on the MAD-ORD flight? And also see a seating chart?

The thing that makes Heathrow bearable is the availability of a massage, facial, and shower in the Terraces lounge. Are there any amenities like that provided to the business class traveler at MAD?

Thanks again.

Celia