Originally Posted by
Cyba
You're right. KLM is rubbish. IMO their product would not be competitive out of LHR.
But AF product is quite good and I'm sure they would offer credible competition with a good F product and flat (though not horizontal) business. On-board service also great as is their AVOD system (complete with music of your choice playing on the moving map
)
I seriously question how important the product is in selling J and F seats. I would have to think that corporate contracts and rates have much more to do with it. That and schedules. For example, due to a company-imposed boycott of BA (our former preferred carrier, until they lost dozens of folks bags for extended periods), I had the displeasure of flying LX. The product was genuinely awful, with horribly uncomfortable seats, and it was packed to the gills in J.