Originally Posted by
Didi
Since then, about two months have passed and no answer from the GF side.
Do you folks have any advice to whom I shall place my complaint?
Just in case it helps, I noticed the following in a
blog of veteran journalist Pranay Gupte, within one of my Google Alerts.
Maybe the Etihad manager who responded will be able to help you in some way.
It's great that this person reported their success, if it can help others like yourself.
The following is the text of a note I just received from Etihad Airways in response to my complaint about the theft of my US BlackBerry aboard Etihad's flight from Abu Dhabi to New York on September 5:
Dear Mr Gupte
Thank you for your e-mail dated 5th September, addressed to our CEO, Mr. James Hogan, who has asked that I investigate this matter on his behalf and respond directly to you.
I am so sorry to hear that you have mislaid your Blackberry, I can only imagine how frustrating this must be for you.
Please give me a couple of days to conduct a full investigation both in New York and Abu Dhabi and I will reply to you within 5 days.
Yours faithfully,
Pat McManus
Manager - Guest Services
Etihad Airways
The
back-story on the loss/theft of the Blackberry is here - and it seems the original e-mail to the CEO was only
sent last week!