Join Date: May 1998
Location: Reno, NV (RNO)
Programs: AA LT Platinum, AS, UA Premier Silver, DL, HHonors Gold, Marriott LT Titanium, Hyatt, IHG Platinum
Posts: 4,723
Not a make or break? Hot towels are THE best part of any flight. Any airline that would offer hot, steaming towels before take-off, during flight (more than once on long hauls), and just before landing would likely have me as a passenger for life.