Originally Posted by
channa
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Anyhow, I'm willing to bet that CO did the same for your wife, but when she went up to the GA to protect herself, the GA figured she probably wouldn't make it (or was under some directive not to double book people), she just picked the likely conneciton (the later one) and left it at that.
The fact that your wife did not have a BP to her original connecting flight quite likely validates what I'm saying. ...
The counter agent wanted to rebook her for later flight, that is when I got called. My instructions were plain to the wife but the counter agent went and did just as she was going to do as if the wife never had called me.
It was CO human induced, no doubt about it.