Status: First
Location: MKE
Reserved: Intermediate
Received: Subcompact

When I arrived at the Preferred booth, there were no names on the wall and there was a line. When I finally made it to the counter, the frizzy-haired lady behind the booth said I had a choice of a Kia Rio or a van. I pointed out that there was a G6 sitting right there. "Oh, that's out of service." Then why was it sitting on the lot backed in its space?? Yeah, right.

When I returned the POS Kia, I told the check-in agent my saga with a sad-dog expression. He gave me a $25 coupon. A thankful but small consolation.

This is not the only time this location has not been able to honor my reserved class (or one-class upgrade). Why bother making a reservation?