Originally Posted by das

To be clear, I wasn't fishing for compensation, but I did expect UA to follow up and investigate this incident with the crew involved. That said, the response is somewhat vague and doesn't make clear whether I had incorrect expectations. Or perhaps the outsourced Customer Service rep really has no clue what standard procedure is, and instead is more focused with quick "resolution" of my email.

FWIW, I shouldn't have wasted my time sending in this complaint.

Here's the text of UA's response -

Thank you for contacting us. We're concerned with the unacceptable First Class service you've described. United is committed to ensuring that our First Class passengers receive superior service. I'm sorry that we didn't meet our mutual expectation on this occasion and provide addition beverage service. Please be assured that your good comments will help us evaluate our decisions that impact your travel experience. As you are a 1K member of our Mileage Plus program, your business and good will are especially important to United Airlines. It is always a privilege to serve you.