Very interesting. Now correct me if I am wrong - but the less the number of claimants then the less interest there will be in pursuing such an action which may take quite a long time I would imagine.

So - it might push BA to actually pay unless they decide that it is worth fighting on the grounds that it was not actually mailicious and due to circumstances beyond their control. I am not speaking on their behalf - I am just thinking what I would say if I was the CEO dealing with such a matter.

However, I am not. Were I - had such a thing occurred on my watch I would have ensured that everyone was compensated new for old for everything lost or damaged and a CW ticket for everyone so compensated to try and say "sorry". I believe that things will always go wrong in a human world but it is how you react and try to put matters right that makes a great organisation from a money grabber. I would then sue the BAA, the Unions, or whoever esle were actually involved. Fire whoever had allowed this situation to come into being if they were still employed and when I had done all that I would tender my resignation at the sheer disgrace that this debacle had brought on the airline.

That's probably why I would never be employed at the top of any organisation as I actually put the customers and people first, silly cow that I am.

Do you remember the days when the customer was always right?