Originally Posted by
Ex Amex Card
It may mean that damaged bags just "go missing" in future to get rid of the evidence both of mistreatment and the contents of the bag (BA could then dispute the presence of valuable items)
Of course, all the plaintiffs would have to do is to get a (credible) BA employee to testify that BA took such malicious steps and punitive damages would probably kick in.
Maybe BA should start investing in a palm tree plantation.
