Originally Posted by
xyzzy
I've had similar problems when I asked to be protected on a later connecting flight. The agent moved me instead of just protecting me with a backup reservation. I suspect that either CO looks upon protection differently from other airlines or that the agent involved somehow did not understand my very clear request.
While waiting and the inevitable approaching, I called personally and got her protected on the first AM flight the next day.
Sure enough, when the plug was pulled, I told her to hang tight as I called back. I explained that they needed to be rebooked and I was told everything for the next day was full. I then said they had two seats protected and sure enough, there they were and booked on a stuffed full day.
So when done myself it all worked. But woe to the newbie.
You know, all of you that have been doing this game for a while now, it used to be no big deal. Get interrupted and worse was an intermediate hotel night and an early flight. Now, with fleet shrinkage and sky high load factors, an interruption can very realistically mean an afternoon flight 2 DAYS LATER!
You have to be ahead of the interruption curve anymore and have plans in place or else.