Now the lady just got back on the phone and told me that since putting me on hold for the 4th time and asking the hotel about the late checkout included in the package, the guy at the front desk talked to his supervisor and they won't honor the EEO at all for this rate. Now she put me on hold to talk to her supervisor again and see if that's right. Boy, clarity is seriously lacking on this issue. Chris: What's the real deal?