Originally Posted by
rch4u
Can you share any more details of that conversation? What was Barbara willing to acknowledge as problems at IAD?
I recounted to her my problems with IAD, which pale in comparison to some of the problems discussed here. I specifically complained about the new immigration/customs processing for connecting passengers, which have been made much worse with the recent "improvements". She said she understands them and they are working on them, including the customs/immigration problem.
Basically, it is known in United that service at IAD is a problem. She told me that the top management at IAD has been changed.
Time will tell as to whether this helps or not. The situation at IAD is so bad now, any improvement will be noticeable.