Well UA did not fare very well to say the least in this years "Talkies!"

Worst Airline(overall not just frequent flyer program):

United 59
Northwest 50
TWA 25
America West 17
American 15

Worst Airline Customer Service:

United 62
Northwest 56
TWA 23
Delta 18
US Airways 8

It's not a pretty picture!

Just two words, "bad timing!"

Is this the whole story, the current labor unrest, or is UA in a more protracted decline?

Curious what you'all think and of course time will tell!