Well UA did not fare very well to say the least in this years "Talkies!"
Worst Airline(overall not just frequent flyer program):
United 59
Northwest 50
TWA 25
America West 17
American 15
Worst Airline Customer Service:
United 62
Northwest 56
TWA 23
Delta 18
US Airways 8
It's not a pretty picture!
Just two words, "bad timing!"
Is this the whole story, the current labor unrest, or is UA in a more protracted decline?
Curious what you'all think and of course time will tell!