Red Oxx is a fantastic company with great products and customer service. Just call them and ask for a "trial period" during which you can examine the bag (though not actually use it) and return it if you wish. Shouldn't cost you anymore than shipping. I am sure they will work something out.

For a similar quality bag which is nationally available, look at Briggs & Riley Suiter Tote (Model 235X). Red Oxx have a greater choice of colors, but B&R is comparable in all other respects (quality, design, price and warranty).