Originally Posted by
sunrisegirl
I'm so sorry you feel like that AndyFlyer
From my personal view, I always treat all customers with the same respect but (unlike some of my colleagues unfortunately) never forget how important our premium pax are and aim to make their ground experience as welcoming as possible.
But I do think it's easier to provide a premium service on board when you have more time and you're in a dedicated cabin. And if ground staff were to have extra training to work on the CW/CE and F desks, what would happen if premium pax then chose to go to a regular desk where staff had not had that extra training? (I can see I didn't put this across in the clearest of ways earlier and hope I've done a little better this time
)
I agree with you on this! BA don't have the equivalent of a first-class terminal (with LH) and it is absolutely right that all passengers are treated well by the ground staff. I don't really know what additional training ground crew could be given to check in premium passengers, other than having more experience, as card-holders tend to have (i would imagine) more complicated bookings, with multiple segments, MFU bookings etc, so a little experience with the IT system would be useful, but I suppose its a bit like learning to drive; everyone has to learn somehow!!
On a side-issue, it would be good if BA enhanced its ground offering for premium pax at outstations, i sometimes feel that whilst there is fast track at LHR/LGW, sometimes, fast-track would be useful at some of the outstations, although I don't know if this is something within BA's control.
Dedicated on board service teams sounds like a good idea, as the crew would more understand the needs of the passengers they are looking after.
I'd have to disagree with the earlier made point that Euro Traveller is a poor product; I think it is very competitive, when you're comparing cheapo tickets, the problem is that BA seem to have a rather antequated pricing structure whereby a full fare Y ticket doesn't offer any value for money at all, but when you can get a ticket for £60 return, to include 23KG luggage, a drink, maybe food, generous leg-room in a comfortable leather seat, and "the reliability and reassurance of flying British Airways" then I think that is value for money, especially when easyjet may quote more than BA for the same route!