I had this happen to me four times in the last couple of months. The most recent was today. What is really INFURIATING is that SLC Customer Care refused to change it for me manually. I rebooked a SECOND ticket where I got an "instant upgrade" for the same flights and will wait until daytime hours (ie this occurred at 3 AM EST) to have them fix the problem. What bothered me the most was the indifferent attitutude concerning this. I seem to have this attitude only in the overnight shift these days, rather than apologizing for the glitch. I was extremely polite but realized that this is a person who either did not know how to manually upgrade me or really did not understand that I was legitimately entitled to the upgrade.

She said something about "a T class upgrade will clear 5 days prior to your flight for PM" and that she was confident that I would clear. I would like to now if there is a rule that LUT fares clear at a later time all of a sudden than other coach fares besides Y. I understand about the time/date thing. BUT..if the upgrade is available on delta.com, shoudn't it be available to a previously purchased ticket? Was the deal????????

I have been trying to search for the other thread dealing with this and came across this one first. Maybe the moderator can combine both threads.

Jeff, could you please address this issue and explain this to everyone? Better yet, could they PLEASE send a memo to SMS and customer care that there is INDEED a glitch and please be kind and compassionate to customers when they are at the receiving end.