Trying to book an award flight this morning I encountered an entirely new technique implemented by Aeroplan to make their website useless. After filling in all the blanks and pressing [FIND] I'm informed that
Oops! There were 2 errors on this page.
Those two errors are apparently
– The following field is blank/missing: Leaving on.
– The following field is blank/missing: Returning.
Notwithstanding that the fields are actually called "Departing on" and "Returning on" and not "Leaving on" and "Returning", they both actually contain valid dates as automatically entered by the website itself when I clicked on the calendar.
It boggles the mind just how many years of training and intense study it must take to become this incompetent.