Originally Posted by
Shareholder
What more do you want at the moment. You will get your AE miles and they will be credited within the year travel occured so go towards your status. If this is still not resolved by December, and you are a few hundred miles short of qualifying for elite status, then you can get upset or worried, but in that case just call AE, explain the situation and you will not be penalized.
Can you let us in on how many miles this missing credit represented?
I don't think this is the point. Status miles go towards next year's status, yes, so no big deal. However, they are also redeemable miles and they earn upgrade certificates when you cross a threshold. We already can wait 4-6 weeks for new certs in the normal sweeping process, and AC have been pretty strict in saying that you can't use certs you earned until you have the paper in hand. They are now adding another 6 weeks and more for their "validation"; give me a break. For a program that is oriented towards "loyalty", this does not seem very customer friendly. Soon they won't have to zero out I class, none of us will have certs to use.
