Originally Posted by
Shareholder
So they sent you a message explaining the problem and advising it will be resolved when they can do the fix. What more do you want at the moment. You will get your AE miles and they will be credited within the year travel occured so go towards your status. If this is still not resolved by December, and you are a few hundred miles short of qualifying for elite status, then you can get upset or worried, but in that case just call AE, explain the situation and you will not be penalized.
This is not just AC's IT guys it is a STAR system breakdown that must be resolved among the more than dozen airlines that are part of STAR.
Can you let us in on how many miles this missing credit represented?
My, what a tough crowd!
Actually, I neglected to mention that I previously contacted AP and was informed that they had manually added the flight to my account. After 6 weeks and still no sign of the post, I simply resonded to this e-mail telling them that there was still no post. Thus, it was only at my prompting that they send me a message.
The number of miles is completely irrelevant. Why is it my responsibility to check on whether my flights have posted? +6 weeks (cleary much longer until this problem is fixed) is a long time for a frequent flier who relys on upgrades but doesn't make the threshhold because of it. Or what if had hoped to use those miles for a last minute flight?
When I purchase an eligible ticket with AC or any other *A member, I have payed for the rights to those points and any benefits which come with them and expect for those points to be provided in a timely fashion. Given the technology available to date, I am inclined to think that AP could do better than 6 weeks although clearly they would differ with that opinion.
FYI, my flight was a simple YUL-YYZ RT. YUL-YYZ posted the next day. I'd say only about 1/3 of my flights on AC metal this year have posted.