FlyerTalk Forums - View Single Post - U.S. Air at the bottom of customer satisfaction index

Aug 27, 2007 | 1:45 pm

#13

CPRich

FlyerTalk Evangelist

Join Date: May 2002

Location: Pittsburgh

Programs: MR LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus, HH Gold, Hertz PC, National Executive, etc.

Posts: 31,619

Quote:

Originally Posted by ECOTONE

Would have been nice for Bloomberg to integrate the AWA and US numbers.

Assuming a 1:2 ratio of flights:

69.6% 42% 13% $364

Last, Last, 5th from Last (behind LCC's with marginal FF program); 7th highest.

As I said elsewhere, high fares and poor service is not a formula for success.

I'm sure we'll get the standard "we know where the problems are, we're working on it, this old data doesn't reflect the improvements we've made, our numbers continue to improve" blah, blah spin.