Originally Posted by pbz

Just wondering what about this is a great story? United took people to the wrong city, left them on the plane for hours while they tried to find a gate and staff to offload the plane, and then some executives bought MacDonalds, and some ice and water, on their company cards.

So to recap. Long delay mostly under United's control (ever hear of preplanning? Could no one call ahead to MKE and get them started finding a gate and crew once the decision was made to divert, or even prior to this specific plane's decision, given that flights were likely to divert?).

Bare basic minimums provided to passengers and only because executives were onboard.

If this an advance in customer service then, no offense, I will have some of whatever Kool-Aid you are drinking.