Status: First
Location: FSM
Reserved: Full Size
Received: XL7 with 10,000 miles

After my flight was cancelled, I was delayed in MEM for nearly 5 hours, with a new arrival time of ~9PM. I knew they closed at 6PM on the weekends so I called the location around 4PM only to get a busy signal when I tried to transfer with any of the options. I called the 800# and they confirmed the location closed at 6 and they couldn't help me. I explained that I NEEDED a car when I arrived and couldn't drive to the customer site without a vehicle. I inquired about possibly leaving the keys with NWA or something for me. He put me on hold & called the location. He came back to me & told me an employee would go back and meet me there when my flight arrived. I was quite impressed, especially after all the hassles I had 2 weeks ago on the east coast.