Trying to check availability I found my a.... was suspended, too..... called customer service and was told that they notified me 3 years ago(!) by e-mail of the expiration policy.... I scoured the website just now but didn't find it mentioned. She first offered to let me "re-earn" the lost points at 5k recovere per night I stay during the upcoming year-- I declined. Then she said she could file a claim to request the account be reviewed and the points reinstated-- that will take up to 10 business days. So here I wait... :-/