Over the past year and a half, I’ve been fortunate enough to be involved in a project that is focused on improving our Customers’ experience with our boarding process. This is another great example that we truly listen and care about our Customers. Enough so we’ll make changes for you. So what am I blabbering on about, it’s the hottest craze to hit our gates in our San Antonio airport. We are testing a new boarding method that tries to improve our Customers’ experience in our gate area. I think it’s great, and no I’m not biased. Here’s how it works: you check in and get your boarding pass, just like today, but now it has a position on it. That position is your spot in line! We’re holding a place for you in line so you don’t have to camp out for boarding (Old Way: A…New Way: A6). Your now free to move about the airport. Grab coffee, a bite to eat, maybe even use the restroom with out having to leave those bags unattended. You don’t have to be watching for that person to race to the front of the line and then hurry behind them, only to wait 30 minutes till the plane even lands. With all the flying I do, I luv it! I hope you will too. Now remember we’re just testing it in the San Antonio airport. We want to make sure you the Customers like it and it doesn’t hurt our turn times. So if your travel plans take you to the river walk, come say hi, we’ll be testing for a few more weeks.