Hi Everybody,
OK, I take your point(s). I did indeed get the best seats on the long flight, and I am very happy about that. I was certainly mad at the ground staff, and honestly, I am really not arrogant. I don't know what I did to upset the man, other than to be the first at OLCI. And I have never had such a chain of events happen before. However, you're right in saying that one bad experience should not cause me to give up on Swiss forever. I wrote the original post while still pretty mad...probably better to sleep on it an extra night next time!
Thanks for your comments!
