Originally Posted by
Viajero
Catch how/what? There's nothing inherently *wrong* with the use of LON, so what's there to "catch"?. And that bit about London being a surface segment but New York not sounds so weird it is impossible to believe.
Maybe a junior agent making things up?
Yes, other than she really was reading something related to LGW/LHR.
If I booked LON she stated that whenever you actually requested a specific flight (i.e. LON/ORD) then they would re-count the segments.