... same here! Had only good experience with LAX ground staff. They used to hand out lounge vouchers for the KE lounge. I guess they still have some on stock and are used to hand out these vouchers.
You had the best seats on the transatlantic!! Come on - what's about good and bad seats on a one hour connecting flight? At least you could sit together and if you're not 6'5'' don't complain about seats!