yes, I know these types as well. Not to dis your parents, but some people are among the hundreds of thousands of sorry souls who later find it to be "normal" or like, "cool" or "OK" to sit in some coffee shop or on lunch break and talk about all the problems they have with friends all day and not ever consider that they can and should do something about them, like: dont pick expedia. It can alter or cancel your reservation and you could get SCREWED if you dont know better! "how was your flight?" "ah, well, you know... they got delayed, I had to call for a change, got charged for it. It sucks, you know..." "yeah, I know..." (they dont ask: is there a better way and can we do something to CHANGE things instead of just live with them? and yet, this in itself slows THEM down in the long run, and we all pay for it)

But some people find it too difficult to learn more about travel and just go with what they think is easy, imaginging that since they did enough research to find out about Expedia, that they are now DONE with learning more about computers and online purchasing. It does change but they are stuck in the mid-90s and companies like the airlines who go thru expedia know this market is out there falling for their crap.

Some types of people come from a time or place where they think the system will or should or can fix things and if it does not, that's too bad but they still seem to bicker about it internally. They dont know that these days, with travel, it is slowly withering away and we are the ones who have to make them stop now! If we dont, we are kinda to blame for its demise... And by that, I quote the Sprint thing... where if a complaining customer calls too many times, they cancel your account! now, some people complain too much, but doesnt the acceptence and allowance of this set precident for future worse obtuse treatment on customers by companies who do not nor cannot care less about your needs?