Originally Posted by
l'etoile
In a thread MileageAddict started he mentioned he had to put himself and his son on separate PNRs because he used a voucher.
Actually, he mentioned that he used e-certs, not vouchers... a small but important difference. The specific e-cert he used seems to be a $100-off CS cert which stipulated only 1 pax per PNR. Some e-certs allow more pax per PNR, for example the recent 10%-off one that allows up to 6 pax.
Type B (cash-value) vouchers should be applicable to any PNR, regardless of pax; Type A (discount) vouchers likely specify the allowable number of pax per PNR in the T&Cs, and if no such specification is made, one would assume there is no restriction. e-certs always (IME) specify the restriction.
Originally Posted by
hockeyguy
How do you use a cash voucher for a single PNR / multiple pax on united.com? Is there some trick on the web site, or do you end up having to call to have the voucher applied?
You can't use paper vouchers on united.com. What many people do is book-and-hold the reservation on united.com, then call Reservations to complete the booking by phone, specifying that they have paper vouchers that need to be mailed in. Once the mailed vouchers are received at WHQ, the booking is complete and the tickets are issued. Vouchers can also be redeemed in-person at an airport ticketing counter... but in all cases, the vouchers must be presented to a UA representative (by mail or in person), so there is no way to complete the entire process on united.com with paper vouchers.