Originally Posted by jezsik

Yes, many organization use customer management software and may have done so for a long time and some even make note of the interaction. Nothing new here. What is new is the degree to which Marriott does this.

Here's the main point of the post again:

At one time you could contact Marriott and maybe get them to do something special like match status with another program or kick you up to the next level if you're a couple of days short. If your powers of persuasion were inadequate to convince the representative, you might stand a better chance by calling back another time and sweet talking a different rep. You're not going to have much luck with that since Marriott makes a record of the conversation and the reps take a look at it when they talk to you.