Originally Posted by
gglave
Of course the flying public doesn't "think" that. However, they do feel they should be able to fly transatlantic for $600, complete with free movies, free pillows, free blankets, tons of legroom, two free hot meals, 20K air miles and complete flexibility to change their tickets.
Ergo, by extension they think the a gate agent should make peanuts, they just don't extrapolate out that far.
no, I actually think the flight should cost me either $350 in low low season or $600 in high season, but the gate agents should be making $45,000 at the very least! All flight staff should be making more money. All airline employees should be making more money. CSRs should be highly trained not just in policy (where the overseas ones are so vibrantly into repeating back all the freakin CS speak in every single call to you) but in the ways of handling CUSTOMER NEEDS! You know, kinda what they would expect if THEY got the chance to fly without all the corporate restrictions that they have to endure.
Where does this money come from?
Well, make the service more relaiable and it will flow.
and oh, the next time you are going to have a terrorist attack, WARN EVERYONE! GROUND EVERYTHING that week! Lose a few mil that week, save a LOT more later on!