Originally Posted by
jetfan
Johan are you sure your FB number was correctly inserted in the booking before the travel agent pulled up the seat map?
I am. I've worked with the same agent for years, so she should know my number by heart by now; it also shows up in the e-mail which is automatically generated when the booking is made; and I can see in checkmytrip.com. The Crown Lounge agent (who does not have supervisor authority) also said he could simply not see the rows in question on the seat map he pulled up. Furthermore, I've had this problem with all bookings in recent months, without exception.
Johan