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Thread: AMEX oversold our Florence hotel (Bernini Palace) wants to move us- Advice needed
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Old Aug 20, 2007 | 11:04 am
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UFgatorgal
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Exclamation AMEX oversold our Florence hotel (Bernini Palace) wants to move us- Advice needed
Appreciate if any FT's can offer advice:

I booked hotel package through AMEX vacations back in 1/07 and just received call today that they oversold our hotel and wanted to move us from our original hotel (Bernini Palace) to new hotel (Plaza Lucchesi). Our trips is 3.5 weeks away so we need to give them an answer ASAP.

Have not been to Florence so not sure how these two hotels compare. Looked up the Plaza and from what I can see online it appears to have decent reviews, but from photos and price point the Plaza Lucchesi does not appear to be at the same level as Bernini Palace.

Any input on how the two hotels compare (location, room, etc)?

Should I ask AMEX vacations to offer another hotel (which one?)

And if I do take the offer, what else should I ask for since I am really helping them out by moving hotels.

Thanks!
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