Originally Posted by jezsik

Just a heads up for anyone contacting customer service, they keep track of your calls.

I lost my platinum status at the beginning of the year - bumped down to silver. I would have obtained super-uber-platinum if Marriott had a hotel in Saskatoon (where I as camped for over half a year). Instead, I have Hilton Diamond and way too many Radisson points. In the spring I landed another 6+ month project close to four or five Marriott properties. With much positive enthusiasm, I requested that my status be reinstated under the circumstances. No luck.

I called back a couple days later to see if someone else would help. "You already asked us about this" the rep told me. I explained again to see if this person was more accommodating. I was handed over to a supervisor who was not moved by the fact that I'd be spending close to five hundred bucks per week for over thirty weeks. I was offered the gold challenge, spend 1X nights in Y weeks to achieve gold status. I was given a couple of days to think about it.

I thought about it for a few more days and called back. The gold challenge offer, I learned, had been withdrawn because I took too long to get back to them. You see, they track every call you make, who you talk to and what you talked about!

I was passed to a different super and I explained my story again. I was fortunate that this person not only reopened the challenge, but changed it to a platinum challenge! I regained my platinum status by the end of that month.

The lesson here: if you don't get what you want from the first rep, don't expect the second or third to do any better. I consider myself pretty lucky in this situation.