While I can certainly relate to your plight, you might get a better response on the KLM Flying Dutchman message board.

If it's any consolation, many Flying Dutchman members are absolutely shocked at the poor customer service they receive. It seems to be a "feature" of the program.

Good luck to you (and welcome to Flyertalk!)


[This message has been edited by MatthewClement (edited 06-08-2002).]