Before last week, I'd used Roadside Asst (RA) a few times for broken-down cars and have never been disappointed. However, last weekend was quite the opposite. After the first car (grotesque 300 from PHL) had ink in the cupholder that ruined my shirt and shorts & a broken headlight, I switched out cars at BWI. They gave me another 300 with over 25k. About 40 miles into my trip, the rear tire exploded on the Woodrow Wilson bridge (495/95 at MD/VA) . I made it to the the side of the road and called RA. They took all of my information and said they'd get back to me. The lady was quite upset with me because I could not provide her with a town name that I was in. I was literally on the bridge between 2 states and I told her the upcoming exit number, but couldn't tell her the town I was in.

About 45 mins later, I was called & told they were going to send a new vehicle to me and the driver would call me when he was in my vacinity. Another ~45 mins go by & I'm called again and they ask for my exact location. I repated what I told them before and they said, "Oh, you're on the maryland Virginia border?" The lady explained that was why the driver couldn't locate me but wouldn't tell me where they were looking. They had to find a new towing company b/c I was out of their locale. They called me about 30 mins later and said that all of the towing companies in DC were now closed (it was 10PM on a Sunday), and I had to call Chrysler to dispatch a mechanic to change my tire. I would have to pay them cash & then give Avis the receipt to be reimbursed. Chrysler could not provide me even an approximate time that they could get someone to my location! So after over 2 hours, I had to maneuver the car across the bridge while the rear rim was digging into the road. I changed the tire in interstate traffic, then went to DCA to switch out the car b/c it was on a donut. I was quite upset with the dirty car from PHL and the roadside companie's complete lack of competence. This was not my ideal way to start my week on the road!