Yet another place for inconsistancy. I have been on flights and they have announced "we are holding a few more minutes to accomodate connecting passengers, if it was you I am sure you would appreciate it"
and I have heard "sorry Akula, we don't hold flights for connections, we can get you there next tuesday!"
the questions is, why didn't they know this guy was running behind, they know his schedule. and, how long should they wait beyond the departure time?