Originally Posted by
paisan96
Held on a plane for 5 hours is not the way for an airline that purports to be good should handle delays…
well, frankly from my experience, I don't think CX is good in handling delays/irregularities...they're excellent when everything is as planned, but once something different happens, often it could be quite a bad experience...of course, delays/irregularities itself could make a pax upset already, but more often than not I think the way CX handles these situations makes it even worse...not always, but often enough...
Originally Posted by
paisan96
I was offered to share a room with another First Class passenger (I am not making this up). My reaction was swift and we all received private rooms. The original reason given: The hotel was fully booked. It’s funny that they were able to find private rooms for each First Class passenger once they found nobody wanted to share (share, what turned out to be one double bed). That is really being too cheap Cathay Pacific!
I really can't quite believe why CX would want to save money like this...did they really think people would accept this ??
Originally Posted by
paisan96
The compensation was nothing more than a one-way, one class upgrade (long haul) that can be redeemed at check-in. So it’s really a stand-by upgrade to the next class of service. This is pretty worthless to most people.
Business Class were given a US$50 certificate to redeem at duty Free (meaning you have to fly CX again to use it)
so the one-way upgrade is only for F pax ? how about Y pax - did they get anything, do you know ?
Originally Posted by
paisan96
There was no menu offered on this delayed flight, except for a handwritten menu the flight attendants came around with to take orders and people generally ate breakfast after leaving from Hong Kong.
It was very difficult to decide what to eat by listening to a narrative of what food they had from the flight attendant.
what's the reason for having no menu ? because the dinner/lunch/breakfast sequence is no longer right ? or ?
Originally Posted by
paisan96
The only bright note is that I was not on the return CX881 from LAX-HKG. That flight was delayed until 1007 (from 0150) and those passengers would have had to sleep on the floor at LAX. Not someplace anyone would like to spend the night..
hopefully those on LAX-HKG were already notified about this way ahead of the original scheduled departure time...because when CX knows the plane was delayed for 10 hours in HKG, then they should have all this time to contact the pax...(but, I know, they're again not necessarily very good in doing this either)...