Letter is going out tomorrow. I just burst a blood vessel I believe and hung up on person #13 rather than tell her how I really feel.

Sad to think that they are loosing so much money from international customers - the tickets agents at my home airport have told me that they often hear the same rant from people, so I know that I am not alone.

I'm sure that most just give up though and book on www.aircanada.ca or other sites.