Originally Posted by
ctownflyer
I honestly cannot believe that I'm the first!
The hotel has way too many rooms for the staff on hand.
-Check-in took nearly an hour-there were about 30 people in line with just 2 people working the counter!
-A simple task like getting an elevator down to the lobby literally took 20 minutes this morning. There were over a dozen people on my floor trying to squeeze on each full elevator that stopped at our floor. When I finally did get on an elevator it stopped on every single floor, and each of those floors had many anguished people trying to get down.
-The shower in my room had a clogged drain and a broken door seal so the bathroom is flooded with 2 inches of water, and nobody at the hotel seems to care to solve the problem.
-Getting some extra blankets and pillows took nearly 2 hours, 4 phone calls, and 2 visits to the front desk before they finally arrived.
This is the 5th SPG hotel in Israel that I've stayed at in the past 2 weeks, and none of the other ones were even close to the absolute ineptness and indifference of the management of this place.
Seems you hit the JackPot!
as for check-in was there a group checking in all everyone was on their own? I found no matter the Hotel that when theres agroup checking in Forget about everything, also at a Resort area such as the DS I generally find most peopel will be there trying to check-in before the official check-in time.
As for the Els I find thats the case at any Hotel in Isreal especially during the Breakfast times, where its a Buffet, everyone will be trying to get to Breakfast at the same time. Thats why I usually stay on a Low floor even thou Im a Plat, this way I dont mind walking down the 3 stories of stairs.and this is in 5* Hotles with at least 4 Els
No excuse on the Blankets and Pillows taking so long, as for the bathroom that too should have been taken care of , but being that Ein Bokek is in the middle of no where with no Residental area near by, its not too easy to simply call in outside help when things hit the fan. Im not saying its OK but thats the sit down there.