Update:
Talk about fast turnaround, I received this Email this morning; below is that Email and my response to it which immediately follows:

- - - begin paste-in - - -

Dear ***drat19***,

Thank you for taking the time to write your traveling experience on
August 12 with FlyerTalk discussion. On behalf of Northwest Airlines,
we sincerely appreciate your loyalty to our company and the kind words
regarding Flight Attendant DXXXXXXXX FXXXXXXXXXX.

Our goal is to offer the best customer service in the industry by giving
close and careful attention to the needs of each customer. All of us
must be dedicated to treating our passengers as very special guests as
we ourselves would want to be treated.

I will make sure that a copy of your letter is shared with DXXXXXXX's
manager and that she is recognized for her efforts.

We look forward to serving you again soon.

Sincerely,

JXXXXX GXXXXXXXX
Administrator, Executive Communications
Northwest/KLM Airlines

- - - and my response - - -

I really appreciate your response....it really was my pleasure to write that letter and I hope it makes a positive difference to Ms. FXXXXXXX's career. She really is "a cut above" and I wore a smile all day because of her efforts.

It is also my hope that my other comments in my letter regarding the overall flying experience on Northwest and the effect that low employee morale has had on the treatment of your customers by some of your other employees are also duly noted, and hopefully acted upon, by executive management. This is a BIG ongoing issue, and Ms. FXXXXXXX's sharp positive contrast to it only underscores the matter.

Thanks again for your response!

***drat19***

- - - end paste-in - - -