There seem to be two approaches to service in luxury hotels. Let me, perhaps unfairly, call them the Japanese vs. Filipino approach.

The Japanese approach is that you never see any staff member anywhere near your room, except when you call. Yet, you step out in the morning and when you come back, the room is cleaned perfectly. Turndown service happens every night during dinner but you never see anyone doing it. And so on. Much is invisible, yet perfect. Everyone you do interact with (restaurant, desk, concierge, gym staff) is polite, helpful, and friendly, frequently addressing you by name even if you have never seen them before, yet still a bit reserved and distant, as if they don't want to intrude. You feel like a member of a royal family.

The Filipino approach is seemingly less efficient, yet things get done just about as well. If your suitcase breaks and you need an emergency repair, two people will show up, and have an passionate discussion with you and each other about the problem. They will express doubts about the repairability yet return 30 minutes later with a creative, home made, perfectly serviceable, completed repair. The second time you meet the the same people, they will remember you and the suitcase. If you ask the concierge for a restaurant recommendation, it will be a similar impassioned discussion but end with excellent results. By the time you leave, you feel like you are part of an extended family and, should you return, feel genuinely welcome back.

They're both perfectly acceptable approaches for luxury staff. Some folks prefer one approach, some prefer the other. But I think it would be a mistake to mix the two modes, so that's something to keep in mind in hiring.