Originally Posted by
NW scoop
In just a few short hours today, this letter has received a great deal of executive level attention. Each of which was very happy to have received this letter. The VP of In-Flight Services has assured me that this employee will be recognized for her customer service.
NW scoop
Public thanks, Scoop. I do hope it makes a constructive difference overall, in addition to the primary agenda of looking after this exceptional employee. (...and I also hope the executives read my "not so positive" comments about overall conditions loudly and clearly as well.)