Just how many years, non-stop can you auto-answer calls with 'we are experiencing a high volume of calls...' before it's actually the norm, and not a high volume? A decade perhaps? Can't be far off from that. I wish I could run a business that not only deliberately made people wait 30 mins before a human picked up the phone - listening to adverts, booking tips & cheesy songs all the while...but also made them feel a bit guilty about it all, that us the sprawling masses were bombarding poor them with complaints and hassles. Let's face it, this is a permanent staff shortage, not a temporary problem.